Shipping policy

Where we ship

We currently ship across Australia. International shipping is coming soon, sign up to our newsletter to be the first to know.

Shipping costs

Standard shipping: $15 flat rate Australia-wide.

Express shipping: $20, available at checkout.

Free standard shipping on orders over $150.

Processing time

Most orders are picked, packed and shipped within 1 to 2 business days. During launch periods, public holidays, or sale events, this may extend to 3 business days. We'll always email you the moment your order ships.

Delivery times

Once shipped, your order should arrive within:

  • Express: 1 to 3 business days (metro and regional)

  • Standard metro: 3 to 6 business days

  • Standard regional: 3 to 8 business days

These timeframes are a guide from Australia Post and may occasionally vary. We'll send you a tracking link as soon as your parcel is on its way.

Pre-orders

Some Neren pieces are sold via pre-order, especially limited patterns and our signature dress during launch.

Pre-order timing is shown clearly on each product page. You'll be charged at the time of order, and your piece will ship as soon as stock lands. We'll email you the moment it does.

If anything changes with the pre-order timeline, we'll let you know straight away. No surprises, no silence.

Tracking your order

You'll receive a tracking link in your shipping confirmation email. Please allow up to 24 hours for tracking to update once you receive the link.

Changing your shipping address

Realised you've entered the wrong address? Contact us at hello@neren.com.au as quickly as possible with your order number and the correct address. If your order hasn't shipped yet, we can update it for you.

If your order has already shipped, you may be able to redirect it via Australia Post's tracking page or by calling 13 76 78.

Lost or delayed parcels

If your order hasn't arrived within 10 business days of being shipped, please reach out at hello@neren.com.au and we'll help track it down. We don't offer insured shipping, but we're committed to helping you locate your parcel and resolve any issues.

Questions

Anything else, email us at hello@neren.com.au.